Payment Policy:
We kindly request payment at the conclusion of each session, accepting cash, checks, Venmo, Paypal, and most major credit cards, including HSA and Flexible Spending Accounts. A receipt will be provided for your records.

Cancellation Policy:
We uphold a 24-hour cancellation policy. Please inform me if you need to cancel or reschedule your appointment at least 24 hours in advance. Unless due to a medical emergency, a $65 fee will be charged for missed appointments. To adjust your appointment time, you can use the scheduling app or contact us via email at michelle@wakeacupuncturewellness.com. Your understanding is deeply appreciated, and we eagerly anticipate our time together soon.

Returns & Exchanges :
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these guidelines:

• Return Window: You have 30 days from the date of purchase to return or exchange items.

• Receipt Requirement: A valid receipt is required for all returns and exchanges. Please ensure that you bring the original receipt with you.

• Condition of Items: Items must be in their original condition, unused, and with all original tags and packaging intact. We cannot accept returns of items that have been used or damaged.

• Refunds: Refunds will be issued to the original form of payment. Please note that it may take a few days for the refund to be processed and appear in your account.

• Exchanges: If you would like to exchange an item, please bring it in with the original receipt. Exchanges are subject to item availability.

• Non-Returnable Items: Personal care products & Sale items are non-returnable. Please check with an associate if you have questions about specific items.

• Return Process: To initiate a return, please visit our store with the item and your receipt. All online orders can be returned in store.