Payment Policy:
We kindly request payment at the conclusion of each session, accepting cash, checks, Venmo, Paypal, and most major credit cards, including HSA and Flexible Spending Accounts. A receipt will be provided for your records.

Cancellation Policy:
We uphold a 24-hour cancellation policy. Please inform us via email if you need to cancel or reschedule your appointment at least 24 hours in advance. Unless due to a medical emergency, a $65 fee will be charged for missed appointments. To adjust your appointment time, you can use the scheduling app or contact us via email at michelle@wakeacupuncturewellness.com. Your understanding is deeply appreciated, and we eagerly anticipate our time together soon.

Event Policy:

Non-Refundable Tickets:
Once you’ve purchased a ticket, it’s yours—and while we can’t offer refunds, we totally understand that life happens. If you can’t make it to the event, you’re welcome to transfer your ticket to someone else. Just let us know who’s coming in your place so we can make the switch.

Event Rescheduling & Cancellations:
If something unexpected comes up on our end and we need to reschedule or cancel, we’ll get in touch with you right away. You’ll have the option to receive a refund, attend the rescheduled event, or apply your ticket to a future one.

Ticket Transfers:
Life gets busy, and we’re all about flexibility. If you’re not able to attend, feel free to transfer your ticket to someone else. Just drop us a note ahead of time so we can update the guest list.

Returns & Exchanges :
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these guidelines:

• Return Window: You have 30 days from the date of purchase to return or exchange items.

• Receipt Requirement: A valid receipt is required for all returns and exchanges. Please ensure that you bring the original receipt with you.

• Condition of Items: Items must be in their original condition, unused, and with all original tags and packaging intact. We cannot accept returns of items that have been used or damaged.

• Refunds: Refunds will be issued to the original form of payment. Please note that it may take a few days for the refund to be processed and appear in your account.

• Exchanges: If you would like to exchange an item, please bring it in with the original receipt. Exchanges are subject to item availability.

• Non-Returnable Items: Personal care products & Sale items are non-returnable. Please check with an associate if you have questions about specific items.

• Return Process: To initiate a return, please visit our store with the item and your receipt. All online orders can be returned in store. 

We appreciate your understanding of these policies, and are excited to welcome you to our studio.